Ossileehairza is dedicated to consistently providing superior hair products and professional service.

Below are some frequently asked questions you may find helpful:

Q1: How do I place an order?

Please browse our website, select your desired hair products, choose the appropriate length and quantity, and add them to your shopping cart. Next, enter your shipping address. Once payment is complete, we will arrange for expedited shipping within 48 hours.

Q2: What should I do if I encounter issues with online payment?

If you are unable to complete an online payment using your bank card, please contact our customer service team via private message. We also accept payments via bank transfer or direct deposit.

Q3: How long does shipping take?

Your order typically ships from South Africa within 48 hours of payment confirmation (excluding weekends and public holidays). Once shipped, you can generally expect to receive your package within 2–4 business days.

Q4: How long do the hair products last?

The lifespan of the hair products depends on your daily care routine. If you consistently follow the correct care methods—such as conditioning 2–3 times per week—the products can last for over 12 months.

Q5: Is your store legitimate and trustworthy?

We have been engaged in the wholesale and retail of human hair products for over 10 years, and we operate physical stores and warehousing facilities in South Africa. Therefore, you can place your full trust in us.

Once your payment is processed, we will keep you updated on your order status every step of the way. This includes providing your tracking number promptly, notifying you of the latest delivery updates, and reminding you when your package is ready for receipt. Additionally, you can find us on social media platforms such as Instagram, Facebook, and Twitter by searching for "ossileehairza."

Q6: How much do the hair products cost?

Specific prices are displayed directly on the website pages. Since prices vary depending on the length, type, and texture of the hair products, please make your selection based on your personal preferences.

Q7: Can I visit your physical store to shop in person?

Absolutely! Please contact our customer service team via private message to schedule an appointment for your visit in advance.

Q8: Which shipping carriers do you use?

1) If you choose Postnet for delivery, please specify the name of the Postnet branch nearest to you when entering your shipping address.

2) If you choose Aramex or The Courier Guy for delivery, please ensure you provide a clear and complete shipping address (including the street name and your apartment or house number). Important Note: We do not accept P.O. Box addresses as shipping destinations. Thank you for your cooperation.

Q9. Why are my hair extensions tangling?

Reasons for tangling may include: dryness, dirt buildup, exposure to saltwater or chlorinated water, and a lack of daily brushing. Please ensure you wash and condition your extensions at least once a week (twice a week is even better). We recommend using a moisturizing serum or consulting your hairstylist for further professional advice.

10: What hair care products can I use?

Please care for your hair extensions just as you would your own natural hair. We recommend using high-quality shampoos and conditioners.

Proper hair care is essential; it helps keep the hair soft, smooth, and manageable.

* For daily care and styling, we recommend using: olive oil, Moroccan Argan oil, or hair mousse.

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